Incorrect Orders

It is the customer's responsibility to make sure that the target mobile phone and the network the mobile phone is currently locked to is supported by our service. A credit note may be offered in specific circumstances, however a refund cannot be offered or given where the customer has received the code and/or paid and subsequently discovered that their handset and/or network is not supported by our service.

Order Verification prior to processing

In certain cases, GSMUnlock may ask the customer to submit a scanned copy of the credit card and Photo Identification in order to completely verify the integrity of the order and to avoid credit card fraud. Due to the overwhelming fraudulent orders we receive a day we must take all the necessary precautions to minimize credit card fraud as much as possible. We reserve the right to refuse an order which looks suspicious or turns out to be fraudulent. Orders which turn out to be fraudulent will be reported to the relevant authorities to be investigated to the fullest extent by law.

Charge backs & Credit Card Fraud Policy

GSMUnlock TAKES CHARGEBACKS (DISPUTES OR STOP-PAYMENTS ON CREDIT CARD CHARGES) VERY SERIOUSLY. ALL CUSTOMERS WHO DISPUTE CREDIT CARD CHARGES FOR ANY REASON WILL BE REPORTED AS A DELINQUENT COLLECTION ACCOUNT TO ALL MAJOR CREDIT BUREAUS AND WILL BE SUED.

Delivery

The Seller shall deliver the Service to the Buyer at the email address of the Buyer as shown on the Buyer's submission. Time shall not be of the essence for delivery, but shall not be delayed more than three weeks depending on items ordered.

Guarantee

GSMUnlock can only guarantee that the service will fulfill the customers expectations if the following criteria are met:

The information provided on the submission form when ordering the service is 100% correct
 

• The instructions provided with the service have been followed EXACTLY as stipulated
• The mobile phone is not stolen or blacklisted
• The mobile phone is not already unlocked
• The software of the target mobile phone has never been altered, changed or tampered with in any way
• The IMEI number of the mobile phone has never been altered, changed or tampered with in any way
• The phone has never undergone an attempted unlocking with codes in the past

A refund shall not be warranted if all of these criteria are not met. GSMUnlock will do our best to solve any problem any customer may have while attempting to use our service, however liability for the success of the service lies solely with the consumer. Furthermore, GSMUnlock cannot guarantee that this service will enable the handset to operate on any specific network. Certain handsets will only operate on certain networks. This is due to different GSM network frequencies.  

Agreement

By using our site or our service, you are agreeing to these terms and conditions in full.